Privacy Policy
Our Commitment to Privacy
At Sage, we understand that your spiritual journey is deeply personal. We are committed to protecting your privacy and ensuring that your consultations, personal questions, and spiritual insights remain confidential and secure.
Information We Collect
Account Information
When you create an account, we collect your email address and any optional profile information you choose to provide. We never require more personal information than necessary.
Consultation Data
Your I Ching consultations, questions, and our AI-generated interpretations are stored securely to provide you with a personal history. This data is encrypted and never shared with third parties.
Usage Analytics
We collect anonymous usage data to improve our service, such as which features are used most often. This data cannot be linked to your identity.
Payment Information
When you subscribe to Sage+, we collect payment information through Stripe, our secure payment processor. We do not store your credit card details on our servers. Stripe collects and processes your payment information in accordance with their privacy policy. We receive limited information from Stripe including your billing email, subscription status, and payment confirmations.
How We Use Your Information
- To provide personalized I Ching consultations and interpretations
- To maintain your consultation history and track your spiritual progress
- To send you daily guidance (only if you opt in)
- To improve our AI interpretations and user experience
- To communicate important service updates
- To process payments and manage subscriptions through Stripe
- To send billing notifications and receipts
- To prevent fraud and ensure payment security
Data Security
Your spiritual journey data is encrypted both in transit and at rest using industry-standard security measures. We regularly audit our security practices and work with security experts to ensure your information remains protected.
Your Rights
You have complete control over your data. You can export your consultation history, delete your account and all associated data, or contact us with any privacy concerns. We believe your spiritual journey belongs to you.
Third-Party Services
Payment Processing
We use Stripe to process payments securely. Stripe may collect and use your information according to their privacy policy. We recommend reviewing Stripe's privacy policy at stripe.com/privacy. We do not store your payment card information on our servers.
AI Services
We use OpenAI's services to enhance our interpretations. Your consultation data is sent to OpenAI for processing but is not used to train their models. We have agreements in place to protect your privacy.
Cultural Sensitivity
We work with cultural consultants to ensure our AI interpretations respect the ancient traditions of the I Ching. We do not use your personal consultation data to train our AI models without explicit consent.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at team@pivotai.com.au.
Last updated: August 2025
This policy may be updated periodically. We will notify users of significant changes via email and through our service.
This policy is governed by Australian Privacy Principles and applicable international privacy laws. Sage is operated by a sole trader based in Australia.